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9/18/25, 10:35 AM Postal Sector Regulatory Committee holds ‘Customer Council’ on sidelines of 28th Universal Postal Congress – Dubai 2025 - Mid…

Postal Sector Regulatory Committee holds ‘Customer Council’ on

sidelines of 28th Universal Postal Congress – Dubai 2025

By PR News Desk 17/09/2025

The Postal Sector Regulatory Committee organised a ‘Customer Council’ session as part of the second phase of the Zero Government
Bureaucracy Programme. The Council reviewed the feedback and proposals put forth by the attendees, reviewing key challenges and
opportunities, strengthening public–private partnerships, and formulating ideas and recommendations that offer practical solutions to
streamline procedures and eliminate unnecessary compliance requirements, in line with the government’s zero bureaucracy goals.

The Committee presented the Council attendees with its key regulatory initiatives designed to improve service standards, foster a fair
competitive environment and encourage start-ups to join the logistics ecosystem, aligning with the UAE’s vision for digital transformation
as well as the adoption of proactive and flexible policies.

The ‘Customer Council’ session was attended by His Excellency Sultan bin Saeed Al Mansoori, Chairman of the Postal Sector
Regulatory Committee, as well as several other Committee members, senior leaders from the Regulatory and Licensing Sector and
leading industry players. Held during the 28th Universal Postal Congress – Dubai 2025, the session focused on ongoing national efforts
to advance the sector, translating the Congress theme: ‘Leading the Change, Creating the Future,’ into practical initiatives that enhance
the UAE’s readiness to keep pace with global developments in postal and logistics services.

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