Page 192 - 7X PR REPORT - SEPTEMBER 2025 (ENGLISH)

9/18/25, 1:31 PM Postal Sector Regulatory Committee holds ‘Customer Council’ on sidelines of 28th Universal Postal Congress – Dubai 2025 - Biz T…
discourses, while remaining committed to building an agile, innovation-friendly regulatory environment that supports
sustainable growth and further strengthens the UAE’s position as a global hub for logistics and postal services.”

Mohamed Khalid Bin Sulaiman, Chief Regulatory and Licensing Officer at the Regulatory and Licensing Sector – Postal
Sector Regulatory Committee, said: “Our aim is to convert stakeholder input into implementable measures, and today’s
‘Customer Council’ session represents a valuable source to support the Committee’s efforts in facilitating digital-by-
default licensing journeys and data-led supervision, streamlining customer experience throughout the licensing process.
Such an approach helps ensure that key regulations align with market needs, positioning the UAE at the forefront of
future-ready postal and logistics solutions.”

The Postal Sector Regulatory Committee remains steadfast in its efforts to develop an integrated regulatory system that
supports sectoral growth and stimulates investment, while safeguarding customer rights and the sustainability of
economic returns. This is pivotal to positioning the UAE as a global laboratory for future postal and logistics solutions as
well as a leading hub for advanced postal services.

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