Page 389 - 7X PR REPORT - SEPTEMBER 2025 (ENGLISH)

9/9/25, 1:25 PM UAE earns top spot globally in customer service with Gold Performance Award in express mail services
UAE earns top spot globally in customer service with Gold Performance

Award in express mail services
Performance indicators reveal impressive scores ranging from 95 percent to 98 percent
across service phases

This recognition underscores the UAE’s commitment to efficiency, quality, and reliability in logistics services. (Photo Credit:
WAM)
Published: Mon 8 Sep 2025, 10:58 AM Last updated: Mon 8 Sep 2025, 12:49 PM
The United Arab Emirates, represented by its official postal service provider Emirates Post, has achieved
the top rank globally in the Customer Service category for its exceptional express mail services. It has
also been awarded the Gold Performance Award for 2024, a distinguished honor bestowed by the
Universal Postal Union (UPU) through its Express Mail Service Cooperative (EMS).

The awards were presented during the official meeting leading up to the launch of the 28th Universal
Postal Congress – Dubai 2025, a significant event for the international postal sector, hosted by the UAE
from September 8 to 19. These accolades reflect the UAE’s visionary approach in establishing a smart
services infrastructure that adheres to the highest standards of efficiency, quality, and reliability, thereby
solidifying the country’s status as a global leader in the logistics sector, the Emirates News Agency
(WAM) reported.

Comprehensive evaluation criteria

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