Page 395 - 7X PR REPORT - SEPTEMBER 2025 (ENGLISH)

9/9/25, 1:29 PM UAE ranks first globally in customer service; wins Gold Performance Award in express mail services – UAE Business and Travel Insi…

UAE ranks first globally in customer service; wins Gold

Performance Award in express mail services

BY CONTENT ADMIN

DUBAI, 7th September 2025 (WAM) — The United Arab Emirates, represented by its official postal service
provider Emirates Post, has secured the top position globally in the Customer Service category for outstanding
express mail services. It has also been honoured with the Gold Performance Award for 2024, a prestigious
recognition presented by the Universal Postal Union (UPU) through its Express Mail Service Cooperative
(EMS).

The awards were presented at the official meeting preceding the launch of the 28th Universal Postal Congress –
Dubai 2025, a prominent event for the international postal sector, hosted by the UAE from September 8 to 19.

The awards reflect the UAE’s forward-thinking vision in building a smart services infrastructure that meets the
highest standards of efficiency, quality, and reliability, strengthening the country’s position as a global leader in

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