Page 396 - 7X PR REPORT - SEPTEMBER 2025 (ENGLISH)

9/9/25, 1:29 PM UAE ranks first globally in customer service; wins Gold Performance Award in express mail services – UAE Business and Travel Insi…
the logistics sector.

The UAE secured the Gold Performance Award after an extensive evaluation that assessed operational efficiency
across various domains, including international networks, customer satisfaction, responsiveness, and compliance
with delivery schedules.

The assessment showed high performance indicators, ranging from 95 per cent to 98 per cent across all phases of
service, from shipment receipt to final delivery, including post-delivery support.

Winning the first place in the Customer Service category highlights the impact of ongoing investments in digital
customer experience initiatives and the development of intelligent and responsive service channels, underscoring
the country’s commitment to achieving organisational excellence.

Tariq Al Wahedi, Congress Chair Designate and Group CEO of 7X, said, “This recognition highlights our wise
leadership’s vision of utilising innovation to elevate the UAE’s position on the global stage and also reinforces
our dedication to developing an advanced postal system. We consider this achievement as a launchpad for the
Emirates Post to move toward an even more ambitious phase, where we will continue to strengthen the UAE’s
leadership in the sector and contribute to shaping the future of global postal services through strategic
partnerships, sustainable digital solutions, and high-performance operations”.

This achievement is a testament to the effectiveness of the UAE Centennial Plan 2071 in enhancing the country’s
competitiveness by developing key sectors that drive economic growth and serve the national goals of digital
transformation and global logistics integration. This success clearly demonstrates the UAE’s exceptional
performance in the postal sector today.

https://totaluae.com/posts/emirates/uae-ranks-first-globally-in-customer-service-wins-gold-performance-award-in-express-mail-services/ 2/3