Page 14 - DGHR PR REPORT - MAY 2024

Press Release

DGHR approves grievances and complaints system within

Dubai’s military departments

Dubai, UAE, May 19, 2024,

The Dubai Government Human Resources Department (DGHR) approved the
grievances and complaints system in the military departments of Dubai through the

issuance of Resolution No. 1 of 2024.

The resolution aims to accomplish several objectives – including governing procedures

of the military department committees as outlined by the law, organising the

grievances and complaints filing process to the concerned committee as per the

procedural and substantive regulations, and connecting it to the pathway followed

before the Central Committee in accordance with the provisions of Decree No. 27 of

2018, particularly concerning organising the dates for submitting a grievance or

complaint.

Furthermore, the resolution aims to improve committees’ operational performance

and align their indicators with those of the government and Central Committee to

safeguard members’ legal rights as well as ensure justice, job satisfaction, and stability

in their working circumstances under applicable legislations. It further seeks to

guarantee that the provisions of current legislation are effectively implemented, and

their established limits are adhered to. By creating a favourable environment within

the department and reducing the need to resolve to the Central Committee, it also

seeks to handle any complaints and concerns from members.