Page 15 - DGHR PR REPORT - MAY 2024

According to the provisions of the resolution, members can now register complaints

and grievances without facing administrative obstacles. The resolution further
encourages the department to promptly address conflicts and settle issues and

disagreements that satisfy all parties involved. Additionally, member requests will be
processed according to the department’s internal procedures, ensuring that the

grievance or complaint remains within the professional and objective boundaries by

respecting others on the essence of the grievance or complaint.

Dubai Government Human Recourses Department stated that the establishment of

grievances and complaints system in the Dubai military departments comes as part of

its relentless efforts to improve job satisfaction, guarantee the stability of members’

working environments, and safeguard their employment rights as outlined by the

current relevant laws. The department emphasised that this move will help improve

overall governance and streamline the entire grievance process from application

submission to final decision, guaranteeing a seamless experience for all parties
concerned and boosting administrative efficacy.

Recently, the department unveiled the ‘Military Legal Inquiries Platform,’ a pioneering

digital portal dedicated to military human resources legislation. The platform offers a

broad range of services, including the ability to respond to legal inquiries related to

military human resources legislation. One of its major goals is to facilitate

communication among specialists and submit their opinions on legal matters in an

objective manner.

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