Page 61 - DAEP PR REPORT - FEBRUARY 2025

The increase in technology investment is more than any other area by the airports. On
average, airports intend to increase technology investment by 17 percent, and 94
percent of airports plan ‘at least moderate’ investment in their organization, with 44

percent planning to invest ‘aggressively’ over the coming 12 months, noted Amadeus
which, in collaboration with Opinium Research, conducted the Travel Technology
Investment Trends 2024. Airports are investing more in technology to improve

operations, customer experience, cybersecurity, and sustainability. The airport
technologies market size is projected to reach US$13.99 billion mark in 2025. The
airport digitization market alone is projected to grow to US$27.44 billion by 2030. The

report revealed that nearly all airports surveyed either offer or plan to offer biometrics
at key touch points such as check-in, bag drop, security, lounge access, and
boarding.

According to the survey, 92 percent of respondents see value in providing flexible
passenger services from locations beyond the typical fixed check-in and bag drop

counter. Airports are enthusiastic about the potential of serving passengers at new
locations around the terminal, with 52 percent expressing interest. Airports see
significant potential in offering flexible baggage services from a variety of locations,

enhancing the overall passenger experience. About 52 percent of airports reported
more disruption than before the pandemic, and 76 percent of airports confirmed that
sustainability objectives are important drivers of technology investment. More than
three-quarters of airports are either already investing in or planning to invest in

technologies aimed at improving sustainability.

Key areas of investment include moving passenger and operational systems to
energy-efficient cloud computing, optimizing aircraft departure sequences to reduce
fuel burn, and implementing data analytics to power down unused airport resources.

It noted: “The airport sector is undergoing digital transformation as inflexible legacy
technology is gradually replaced by cloud-native systems that connect more easily

from anywhere.