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SALUTE TO CASE MANAGERS... SALUTE TO CASE MANAGERS... SALUTE TO CA
WESTSIDE REGIONAL MEDICAL CENTER
NANCY KOLLRA
Nancy Kollra has been a working on behalf of patients
for 40 years. She started doing hospital social work
which then became case management. She has been at
Westside Regional Medical Center for 21 years, focusing
on utilization review for the last few years. She reviews
the clinicals and sends that information to insurance
companies.
“We advocate for the patient to make sure they are in
the appropriate status. We work with their doctors in
the event that the insurance denies a claim and have the
doctors do peer to peer with the medical director of the insurance companies to get patients the necessary tools to assist them upon discharge.
the denials overturned,” said Nancy.
After 40 years in the business she said that the most rewarding part of her job is still CASSANDRA STEPHENS-JACKSON, RN,
when a patient or family member asks her for a hug. In 1998, Nancy was the recipient
of the Frist Award for all of her volunteer services – at her church, supervising a social BSN, MSN
work students, and her fund-raising on behalf of community organizations. The Frist
Humanitarian Awards were created to recognize an employee and volunteer at HCA- Cassandra Stephens-Jackson is an Acute Care Case
affiliated facilities who demonstrate extraordinary concern for the welfare and happi- Manager at Broward Health North. Cassandra joined the
ness of patients and their community.
PALMETTO GENERAL HOSPITAL
ODALIS SANTA
Odalis Santa is the director of case management at Palmetto
General Hospital. She joined the Palmetto team in 2015.
Odalis provides administrative structure and support to coor-
dinate and lead services provided by the case management
department. She also determines patient eligibility for certain
treatments and services. Odalis promotes and maintains rela-
tions with patients and their families to facilitate optimal
patient experience. She also works with the community
providers for effective and seamless transitions of care. Odalis
has a Bachelor of Science in Psychology from the University
of Florida, a Master’s of Science in Clinical Psychology from
Barry University, and is a Licensed Mental Health Counselor.
DELRAY MEDICAL CENTER
JARRAD STILES
Jarrad Stiles is a case manager in the cardiac teleme-
try department at Delray Medical Center. Jarrad has
been in his role at the hospital since 2013. He’s been
instrumental in improving the process of utilization
review, and researching cost effective ways to help
underinsured, and uninsured patients. His co-workers
say he’s an advocate for his patients by making cus-
tomer service a top priority. Jarrad received his bache-
lor of science from the University of Central Florida,
and later earned his nursing degree from Tallahassee
Community College.
24 October 2017
BROWARD HEALTH NORTH
ZILMA ZEPEDA, RN, BSN, CCM, MBA
Zilma Zepeda is an Acute Care Case Manager at
Broward Health North. Originally from Nicaragua, Zilma
joined the Broward Health North Case Management
team in 2016 after an extensive career in both nursing
and case management.
Zilma works as an Acute Case Manager on the Fifth
Floor Telemetry Unit at Broward Health North. She says
the best part of her job is being part of a team who is not
only involved in patient care, but also in all aspects of
care coordination, community services and ensuring
Broward Health North Case Management team in 2012.
Cassandra has spent 19 years working for the Broward
Health hospital district working in various positions from
licensed practical nurse to registered nurse and finally
case management. Cassandra says that as case managers
we look at the total patient. We are responsible for their
care from the time they enter our doors, whether it is
from the Emergency Department, Same Day Surgery or Outpatient setting until they
are discharged. We believe that if we provide them with efficient inpatient care as well
as education and arrange appropriate outpatient follow-ups we are empowering our
patients with the ability to not only participate in their care but become responsible
for their overall well-being now and in the future.
BROWARD HEALTH IMPERIAL POINT
DALEI MORGAN, LCSW
Dalei Morgan, LCSW, graduated from Florida
International University with her Masters in Social
Work. She went on to obtain her licensure and is cur-
rently a Licensed Clinical Social Worker as well as a
Masters Level Certified Addiction Professional. Dalei is a
strong advocate for her clients here at Broward Health
Imperial Point where she currently serves as a Case
Manager on the Behavioral Health Floor. Dalei has been
in her current role for over 11 years and continues to
provide counseling to her clients and their families as
well as links her patients with community resources for
continued mental health assistance.
SHARON BILLITTERI, RN, CCM
Sharon Billitteri, RN, CCM, graduated from University
of New York in 1990 and shortly after became a Registered
Nurse. She began working as a Case Manager in 2000 and
later relocated to Florida in 2002. Sharon worked for 13
years as a Case Manager at a local South Florida hospital
before joining the Broward Health team in 2015. Sharon
started at Broward Health Medical Center and transferred
to Broward Health Imperial Point in 2016 where she is
currently the Case Manager on the Telemetry floor.
Sharon is an expert in utilization review as well as dis-
charge planning.
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