Page 25 - SFHN1017pagesFINAL.qxp_SFHN 0608 Friday 5.0

SALUTE TO CASE MANAGERS... SALUTE TO CASE MANAGERS... SALUTE TO CA

MEMORIAL REGIONAL HOSPITAL SOUTH ST. MARY’S MEDICAL CENTER

PAM JACKSON
CINDY PASLEY
Pam Jackson serves as the Director of Case
Cindy Pasley, a former floor nurse at Memorial Management for St. Mary’s Medical Center. In her role,
Hospital West and now a case manager at Memorial Pam ensures the proper utilization of services and
Regional Hospital South, has many responsibilities but resources for patients and their families at the hospital.
just one focus: to insure patients have safe discharges. Pam comes to St. Mary’s with over 12 years of experience
Pasley works with individuals rehabilitating after in nursing and other healthcare related experience. Prior
strokes, traumatic brain and spinal cord injuries to help to her time in Florida, Pam served in several leadership
them understand what’s next on their healthcare jour- roles at a hospital in Atlanta, Georgia including case
ney. Many will continue the process with home health management. She received her bachelor of science in
or outpatient rehab professionals and Pasley makes nursing from Kennesaw State University in Kennesaw,
sure prescribed medication is ordered, follow-up GA.
appointments are made, and families are comfortable with the situation they’re fac-
ing.
“Nurses can do anything,” said Pasley, who has been with the Memorial Healthcare
System since 2001, including the last six years at Memorial Regional Hospital South.
“I’ve always enjoyed helping people and taking on new challenges.”
PALM BEACH GARDENS MEDICAL CENTER

MEMORIAL HOSPITAL PEMBROKE
SUZANNE GAUMER
LAURIE MORETTI Suzanne Gaumer serves as the manager of the Case
Management Department at Palm Beach Gardens
Laurie Moretti has held a variety of positions, includ- Medical Center. Suzanne has nearly 35 years of nursing
ing operating room nurse, during a career in health- experience, and for the past 10 years, she has dedicated
care, but it’s her current role as a case manager at herself to the collaborative process of assessment, plan-
Memorial Hospital Pembroke that is most satisfying. ning, facilitation, care coordination, evaluation, and
Moretti, who has been part of the Memorial advocacy for options and services to meet an individual's
Healthcare System since 2005, works with physicians and family's comprehensive health needs. She prides
to facilitate safe discharges. While many of the patients herself on her ability to do this through strong commu-
come from stable situations and are released to family nication and utilization of available resources to pro-
that can assist with follow-up care, others face more mote quality, cost-effective outcomes. Gaumer received
challenging futures. Working with those that are home- her nursing degree from Middlesex County College.
less, indigent, or drug dependent is where Moretti often
has the most impact, utilizing skills to organize com-
munity resources, arrange care and transportation to shelters, and enlist the help of
community social workers to insure a smooth transition.

JOE DIMAGGIO CHILDREN’S HOSPITAL

MARTHA TINOCO

Martha Tinoco, a case manager at Joe DiMaggio
Children’s Hospital since 2012, knows she’s done her job
well when the families of the patients she’s working with
ask if they can give her a hug. “Many times, they’re over-
whelmed and just appreciate someone listening to their
fears and concerns.”
Of course, the longtime Memorial Healthcare System
employee does more than just listen. She uses her nursing
experience to become their advocate, assessing the clini-
cal process, evaluating situations, determining next steps,
and implementing a plan. That often includes arrange-
ments for home health, insurance, equipment, and medications. In some of the more
complex cases, that means helping make decisions about skilled nursing facilities and
group homes.
In all cases, educating, supporting and reassuring families is on the daily to-do list.
And, sometimes, so are hugs.

MEMORIAL HOSPITAL WEST

Yolanda Bianchi

Yolanda Bianchi, the manager of clinical
effectiveness/case management at Memorial Hospital
West, lives in a professional world where “everything is a
priority.” Yet, she understands that if she doesn’t provide
her staff the tools, resources, and guidance to deliver safe,
quality patient discharges, nothing else matters.
That involves effectively communicating with case
managers, social workers, the interdisciplinary team,
patients and families, juggling schedules and personnel,
and helping solve highly complex discharge issues. “Every patient situation is different,”
says Bianchi, a Memorial Healthcare System employee since 2000. “We want to help get
them to the best level of function at their next stop, whether it’s home health, a skilled
nursing facility, long-term care facility, or some other destination.”

South Florida Hospital News southfloridahospitalnews.com October 2017 25