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Glossary

(Business)	Hypothesis

Something	that	needs	to	be	true	for	your	idea	to	work	partially	or	fully	but	that
hasn't	been	validated	yet.

Business	Model

Rationale	of	how	an	organization	creates,	delivers,	and	captures	value.

Business	Model	Canvas

Strategic	management	tool	to	design,	test,	build,	and	manage	(profitable	and
scalable)	business	models.

Call	to	Action	(CTA)

Prompts	a	subject	to	perform	an	action;	used	in	an	experiment	in	order	to	test
one	or	more	hypotheses.

Customer	Development

Four-step	process	invented	by	Steve	Blank	to	reduce	the	risk	and	uncertainty	in
entrepreneurship	by	continuously	testing	the	hypotheses	underlying	a	business
model	with	customers	and	stakeholders.

Customer	Gains

Outcomes	and	benefits	customers	must	have,	expect,	desire,	or	dream	to	achieve.

Customer	Insight
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