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Gain	Creators

Describes	how	products	and	services	create	gains	and	help	customers	achieve
the	outcomes	and	benefits	they	require,	expect,	desire,	or	dream	of	by	getting	a
job	done	(well).

Jobs	to	Be	Done

What	customers	need,	want,	or	desire	to	get	done	in	their	work	and	in	their	lives.

Lean	Start-up

Approach	by	Eric	Ries	based	on	the	Customer	Development	process	to	eliminate
waste	and	uncertainty	from	product	development	by	continuously	building,
testing,	and	learning	in	an	iterative	fashion.

Learning	Card

Strategic	learning	tool	to	capture	insights	from	research	and	experiments.

Minimum	Viable	Product	(MVP)

A	model	of	a	value	proposition	designed	specifically	to	validate	or	invalidate	one
or	more	hypotheses.

Pain	Relievers

Describes	how	products	and	services	alleviate	customer	pains	by	eliminating	or
reducing	bad	outcomes,	risks,	and	obstacles	that	prevent	customers	from	getting
a	job	done	(well).

Products	and	Services

The	items	that	your	value	proposition	is	based	on	that	your	customers	can	see	in
your	shop	window—metaphorically	speaking.
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