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When you believe that the answer to any question that you ask is too glib or too
vague ask the killer question.

n What is your evidence for that?
You will improve the quality of thinking in your organization at a stroke.

Congratulations

You are almost far too busy to read the remainder of this book right now
and you have no need to try to find the time. You have completed the read-
ing requirement. From this page on it is a toolkit of questions with refer-
ences to proven tools and techniques and the occasional relevant case
study. The idea is that you keep the book constantly to hand and dip into
it when you need some thought-starters, examples and implementation
tools. You have no need to wade through hundreds of pages to get to one or
two key ideas. Key ideas are strategically repeated throughout the book in
different question forms so that you can safely dip in and out as you choose
and ask the right questions in all important business situations.

You can easily and rapidly get to what you want and spend the real time
doing what you do best, using your brain to deliver the best outcome for
you right now. If you use, rather than read, this book you will:

n Focus on the key issues in all important business situations.
n Make quicker and better decisions in all aspects of the business.
n Build the capability of your people to think things through

effectively.
n Make consistent best use of the best people.
n Ensure speedier and more effective implementation of key

initiatives.
n Exploit otherwise unforeseen business opportunities.
n Build the business in good times and bad.

And it will be “all your own work” – so congratulations are doubly
appropriate!

To encourage you in your position of “boss” you might like to consider
the following questions:

n How do I connect my people with my purpose?
n How could I build commitment even more effectively?
n How can I encourage “ownership” through and within my team?
n How can I focus efforts on working smarter in the interest of the

individual, the team and the business?
n How can we build competence without wasting time or money?

Introduction xxvii