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n Do I delegate effectively and, having delegated, do I really leave
them free to get on with the job confident that they will seek help
if they should need it?

n Do I involve my people in decisions where they have the knowledge
and commitment to make sound judgements?

n Do I involve people in consensus decisions when the situation is
one that is so new that there is no way of knowing where valuable
expertise lies?

n Do I make fast decisions when necessary and communicate them
effectively?

n Do my team trust my decisions and feel confident that I involve
them when that is appropriate?

n If I go out to bat for my team do I make sure that I win? (See
Idiosyncrasy Balance, page 89 of Key Management Solutions if you
are not sure why this is important.)

n Do I encourage creativity while avoiding “change for change’s
sake”?

n Do I share information when I can and do my people accept that
when I keep things to myself there is an essential business reason
for so doing?

n Do I beat the grapevine or the scuttlebutt to the punch and make
sure that my people take pride in being the first to know?

n Do I encourage people to come to me with solutions rather than
problems while ensuring that in the case where they need my help
they have no qualms about laying the problem on my desk?

n Do I refrain from seeking to change “attitudes” other than by
having people change their behaviours to those that work so
adding to their understanding and allowing them to change their
own attitudes?

n Do I make sure that my team are and remain winners?
n Do I ensure that they never fall into the rut of believing that they

have the “winning formula” for all occasions? Do I encourage them
to look for what is different in new situations and deal with them
creatively? (See pages 78–80 of Key Management Solutions.)
n Do I keep my best people without standing in the way of their
career progress?
n If one of my brightest team members one day became my boss
could I take an honest pride in his or her achievement?

The best use of the best people 55