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n The company through its management makes a clear decision
about precisely what they are paying for when they carry the costs
of employing me. They detail the specific outcome that they expect
of me and of all others who fill the same job.

n My manager and I discuss exactly what I must do to achieve the
outcome expected of me. These key activities are rarely more than
half-a-dozen to eight, but they are essential to achieving the job
purpose.

n My manager and I establish the minimum standards of
performance that are essential to consistently achieve the
outcomes that I am being paid for. We agree that in appropriate
situations 100 per cent is a reasonable standard.

n We record all the above, purpose, key activities and job
performance standards on one single sheet of paper.

n All who have the same job must achieve the same job purpose to
the same standards. Old hand, new hire or clockwork mouse, no
allowances are made. If I cannot reach the standards I am clearly
not doing what I am paid to do and I know I must improve.

n All necessary training (see “loaded pistol” above) is provided and I
work in an environment that is, as far as possible free from task
interference. I have the necessary resources to do the job and the
time in which to do it.

n I will be given timely and effective feedback on my performance
and, more important, I will frequently test my own performance
against the standards and will seek help and advice if I believe that
I am falling short of the standards required.

n I will be encouraged to do more and deliver other outcomes on my
own initiative, but not at the expense of my core responsibilities.

n All of my achievements will be recognized and celebrated.
n Above all, doing the right things to the right standard is my

responsibility and I am expected to consistently review my own
performance and progress.

The result is that I am equipped and motivated to perform. I take a
pride in “my job” rather than “the job” and my manager has the freedom
to provide true leadership where and when it is most needed. Since I am
daily in a position to compare what I am doing with what is required, my
appraisal interviews can be frequent, professional, brief, motivational and
carry no surprises or fears for either of us. This is real empowerment.

The best use of the best people 53