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pro-quo	economy	that	drives	a	constant	state	of	obligation.	When	you	get	down
to	it,	you	create	authority	that	isn’t	really	earned—you	bargain	for	it.

   Vaynerchuk	bluntly	claims	his	strategy	is	to	“guilt	people	into	buying	stuff.”3
Can	that	work	as	a	long-term	strategy?	Is	that	building	loyalty?	A	community?	Is
he	 building	 long-lasting	 relationships	 that	 lead	 to	 real	 business,	 or	 a	 house	 of
cards	built	on	stunts?

   Vaynerchuk	 found	 a	 way	 to	 monetize	 his	 guilt	 trips	 by	 building	 something
that	can	last.	But	sometimes	breaking	the	cycle	of	reciprocity	also	has	its	place.
Being	selfless	has	a	powerful	multiplying	effect	on	the	social	web	because	good
deeds	 aren’t	 just	 experienced	 by	 the	 recipient,	 but	 potentially	 countless	 others
who	observe	the	act,	or	perhaps	hear	about	it.

   Ultimately,	 reciprocity	 can	 create	 both	 long-term	 influence	 and	 short-term
leverage.	Being	authentically	helpful	and	giving	of	your	time	and	talent	without
an	 expectation	 of	 reward	 can	 have	 a	 multiplying	 effect	 as	 your	 goodwill	 is
observed	and	noted	by	others.	And	connection	and	influence	moves	content.

            Beyond	buying	and	into	“believing”

The	 process	 of	 creating	 a	 heroic	 brand	 ultimately	 must	 move	 beyond	 the
transactional	 expediency	 of	 reciprocity.	 We	 also	 create	 emotional	 connections
with	 our	 favorite	 bloggers,	 YouTubers,	 Pinterest	 pinners,	 and	 even	 companies
because	they	stand	for	something	we	believe	in.

   You	see,	content	is	much	more	than	a	sales	tool,	a	marketing	strategy,	or	the
engine	 behind	 an	 SEO	 machine.	 The	 ability	 to	 publish	 anything,	 anywhere,
anytime,	for	all	the	world	to	see	is	a	valuable	opportunity	to	establish	connection
with	your	audiences	in	an	intimate	way,	in	a	truly	heroic	way.

   We	 have	 always	 bought	 from	 those	 we	 knew	 and	 trusted.	 Heroic	 brands	 in
the	 year	 1900	 might	 have	 been	 the	 doctor	 who	 travelled	 through	 the	 night	 by
horse	 to	 heal	 a	 sick	 child,	 a	 banker	 who	 bent	 the	 rules	 to	 help	 a	 customer	 in
desperate	 need,	 or	 a	 carpenter	 who	 was	 willing	 to	 work	 for	 scraps	 of	 wood
because	 a	 customer’s	 cash	 was	 tight.	 We	 worked	 with	 people	 we	 believed	 in,
and	we	stuck	with	them.

   In	our	hearts,	we	still	want	that,	but	businesses	might	have	lost	that	focus	in	a
world	where	it’s	so	easy	to	pump	up	quarterly	sales	with	a	coupon	or	a	quick	TV
promotion.	With	the	drip,	drip,	drip	of	consistent	content,	you	can	recapture	the
personal	connection	at	the	heart	of	the	heroic	brand.

   A	 person	 who	 deeply	 understands	 this	 intimate	 connection	 is	 Bernadette
Jiwa,	 an	 acclaimed	 marketing	 consultant	 and	 author.	 “Like	 many	 content
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