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sustainability,	 a	 story	 far	 bigger	 than	 mere	 burritos	 and	 tacos.	 They	 broke	 a
pattern	of	what	people	expected	from	fast	food.

   Marketing	 strategy	 expert	 Jason	 Falls	 contends	 that	 creating	 conversational
content	 means	 invoking	 a	 “holy	 smokes”	 reaction.	 “Does	 your	 content	 make
people	 say	 ‘Holy	 smokes’	 because	 this	 content	 is	 so	 unbelievably:
incredible/sad/	 awesome/beautiful/intelligent/informative	 or	 some	 other
declarative	response?	If	that’s	the	case,	they	probably	need	to	share	that	content
with	their	friends.”

   	
2.	Help	people	achieve	something	with	your	content.
A	 second	 point	 in	 the	 Berger	 research	 on	 social	 currency	 explains	 why	 status
translates	into	social	transmission:

   “Just	 like	 many	 other	 animals,	 people	 care	 about	 hierarchy.	 Apes	 engage	 in
status	 displays	 and	 dogs	 try	 to	 figure	 out	 who	 is	 the	 alpha.	 Humans	 are	 no
different.	 We	 like	 feeling	 that	 we’re	 high	 status,	 top	 dog,	 or	 leader	 of	 the	 pack.
But	 status	 is	 inherently	 relational.	 Being	 the	 leader	 of	 the	 pack	 requires	 a	 pack,
and	doing	better	than	others.”

   He	 suggests	 that	 building	 game	 mechanics	 into	 your	 content	 strategy	 might
push	 people	 into	 transmission	 mode.	 Examples	 of	 content	 activities	 that	 bestow
accomplishment	include:

      Achieving	a	status	level
      Winning	an	award
      Being	included	on	a	“best	of”	list
      Getting	a	high	score	on	a	quiz
      Being	favorably	mentioned	in	a	video,	podcast,	or	post

   Achieving	status	helps	generate	social	currency	and	social	sharing.	After	all,
what	good	is	accomplishing	something	if	you	can’t	tell	people	about	it?

   Word	 of	 mouth	 also	 can	 come	 from	 the	 voting	 process	 itself.	 Deciding	 the
winner	by	popular	vote	encourages	contestants	to	drum	up	support.	But	in	telling
people	 to	 vote	 for	 them,	 contestants	 also	 spread	 awareness	 about	 the	 product
sponsoring	 the	 contest.	 Instead	 of	 marketing	 yourself	 directly,	 you	 use	 the
contest	to	get	people	who	want	to	win	to	do	the	marketing	themselves.

   One	of	the	most	interesting	competitions	I’ve	seen	is	the	“Top	Social	Media
Blog	 Contest”	 compiled	 by	 Social	 Media	 Examiner,	 one	 of	 the	 top	 sites	 on	 the
marketing	 scene.	 The	 unique	 aspect	 of	 this	 blog	 is	 that	 it	 routinely	 highlights
competitor	blogs.

   Michael	 Stelzner,	 the	 company	 founder,	 explained	 that	 the	 unusual	 contest
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