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would	even	be	publicly	embarrassed	if	I	raised	nothing.	Still,	this	was	a	worthy
charity	in	need,	so	I	decided	to	follow	my	heart,	take	a	risk,	and	ask	for	help.

   I	 wrote	 a	 blog	 post1	 revealing	 a	 personal	 story	 of	 my	 work	 with	 an	 at-risk
child	 and	 asked,	 entirely	 through	 social	 media,	 for	 a	 donation	 to	 support	 the
sponsoring	 charity.	 Even	 I	 was	 surprised	 at	 the	 success—I	 raised	 more	 than
$6,000	in	one	week!	I	was	overwhelmed	with	joy	and	pride	when	I	was	able	to
deliver	that	check	to	my	friends	at	the	charity	before	Christmas!

   On	 one	 level,	 this	 triumph	 was	 inspiring	 because	 I	 realized	 it	 never	 could
have	happened	if	I	hadn’t	worked	for	years	building	a	loyal	and	engaged	social
media	 audience.	 Without	 question,	 all	 the	 work	 I	 had	 poured	 into	 helping	 my
tribe	enabled	this	achievement.	But	peeling	back	this	layer	reveals	another	lesson
about	how	truly	difficult	it	is	to	move	an	audience	toward	action.

   My	 charitable	 request	 blog	 post	 was	 shared	 nearly	 750	 times	 …	 but	 only	 92
people	actually	made	a	donation.	So	in	reality,	more	than	650	people	encouraged
others	to	donate	without	donating	anything	themselves.	Ugh.

   This	 is	 an	 example	 of	 the	 immense	 challenge	 you	 face	 with	 weak	 social
media	 links.	 Many	 businesses	 and	 eager	 new	 bloggers	 make	 the	 mistake	 of
equating	 a	 large	 social	 media	 audience	 with	 power	 …	 and	 this	 is	 just	 not	 the
case.

   Of	 the	 92	 people	 who	 donated,	 I	 had	 met	 80	 of	 them	 in	 real	 life.	 I	 had	 done
the	 work	 to	 convert	 these	 “weak”	 audience	 connections	 into	 “strong”	 personal
relationships.	 The	 average	 donation	 of	 my	 strong-link	 friends	 was	 $65.	 The
average	donation	of	my	weak-link	social	media	connections	was	$15.

   This	 means	 that	 out	 of	 70,000	 followers	 (at	 the	 time),	 only	 12	 people	 on
Twitter	 whom	 I	 personally	 did	 not	 know	 saw	 the	 “cold	 call”	 tweet	 asking	 for
help	 and	 did	 something	 about	 it.	 That’s	 a	 conversion	 rate	 of	 less	 than	 two-
hundredths	 of	 a	 percent,	 probably	 the	 least	 effective	 sales	 channel	 you	 could
ever	imagine.

   But	it	gets	worse.
   A	 couple	 of	 social	 media	 heavyweights	 with	 more	 than	 100,000	 followers
(and	 one	 with	 more	 than	 500,000	 followers!)	 pitched	 in	 to	 spread	 the	 word	 and
raise	 awareness	 for	 the	 charity.	 I	 estimated	 they	 generated	 more	 than	 3	 million
Twitter	 impressions.	 Here’s	 how	 many	 donors	 this	 intense	 activity	 generated:
ONE.
   So	 the	 “celebrity	 influencer”	 conversion	 rate	 on	 Twitter	 was	 one	 out	 of	 3
million	 possible	 impressions.	 Sad,	 but	 not	 surprising	 if	 you	 understand	 how
social	media	audiences	work.	When	I	personally	asked	for	a	donation,	those	with
an	 emotional	 connection	 built	 through	 trust	 over	 time—my	 Alpha	 Audience—
responded	to	me.	When	the	influencers	tweeted,	it	was	like	throwing	a	message
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