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CHAPTER	FIVE

           Building	an	Alpha	Audience

     “Today,	artists	get	record	deals	because	they	have	fans	–	not	the	other	way
                                  around.”	–	Taylor	Swift

   	
Content	 is	 merely	 the	 match	 lighting	 the	 fuse	 of	 an	 ignition	 plan.	 You	 have	 to
find	the	people	to	actually	do	it!	You	need	to	amass	an	Alpha	Audience—an	elite
and	engaged	tribe	at	the	top	of	the	social	sharing	food	chain,	the	bedrock	of	your
business.	 Google	 research	 shows	 that	 these	 most	 loyal	 members	 of	 your
audience	are	more	than	250	percent	more	likely	to	transmit	your	content!

   To	 set	 the	 stage	 for	 our	 important	 work	 together	 on	 this	 subject,	 I’d	 like	 to
provide	 a	 short	 case	 study	 illustrating	 one	 of	 the	 biggest	 problems	 companies
face	when	it	comes	to	activating	their	digital	audience	of	friends	and	followers.

         The	dysfunctional	social	media	audience

A	few	years	ago,	I	decided	to	try	something	I	had	never	done	before	(or	since).	I
asked	my	social	media	audience	to	donate	money	to	support	a	favorite	charity.

   I	 had	 been	 working	 for	 a	 group	 that	 mentors	 inner	 city	 children,	 and	 the
world	 financial	 crisis	 had	 taken	 a	 bite	 out	 of	 their	 budget	 at	 a	 critical	 time.
Asking	 for	 money	 on	 the	 Internet	 is	 a	 notoriously	 difficult	 proposition.	 I
document	this	extensively	in	my	book	Return	On	Influence	and	point	to	several
examples	 where	 even	 celebrity-level	 influencers	 couldn’t	 move	 the	 needle	 and
create	real	action	through	tweeted	pleas	to	their	vast	audiences.

   The	 reason	 for	 this	 chronic	 failure	 is	 that	 social	 media	 connections	 begin	 as
weak	 relational	 links.	 Sure,	 we	 might	 be	 willing	 to	 help	 somebody	 out	 by
clicking	 a	 “Like”	 button	 or	 even	 sending	 a	 tweet	 once	 in	 a	 while	 for	 a	 good
cause	…	but	opening	our	wallet?	No.	It	normally	doesn’t	happen.

   So,	 going	 into	 this	 project,	 the	 request	 for	 a	 donation	 was	 a	 precarious
proposition.	I	knew	there	was	a	good	chance	my	appeal	could	fall	flat.	Perhaps	I
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