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10    AAIConnect                                                                         Issue 08 | June 2022











             APD IN ACTION                                                       do a balancing act between

                                                                                 cost and benefit and manage
                                                                                 the show in an optimum way
             SHRI RAKESH R SAHAY, Jt GM (ATM), Ex APD Raipur & Bagdogra Airport  with the least expenditure.
                                                                                 The experience has taught me
                                                                                 the importance of teamwork,
                                                                                 adherence to timelines and
                                                                                 a disciplined approach to
                                                                                 work which permeates down
                                                                                 in the team. Team Time and
                                                                                 Discipline at work gave me
                                                                                 extraordinary results and the
                                                                                 team also gained confidence
                                                                                 of working independently and
                                                                                 meeting deadlines. The mantra
                                                                                 which I followed was “will make
                                                                                 a list of things to do and who
                                                                                 can do them for me” which
                                                                                 stood in strong stead during
                                                                                 my tenure as Airport Director.
                                                                                   I will suggest the APDs read
                   ome on, come on hurry       beverage and retail outlets,      the mission and vision of AAI
                   up we have to complete      monitoring CAPEX targets and      with serious intent and try to
            Crunway inspection                 facilitating works by visit to    implement it. Other starting
             before the next flight lands in   site of construction, conduct     points can be going through the
             20 minutes.”                      safety assessment of airside      minutes of meetings chaired
               Typical day of an Airport       infra works, attending to HR      by Chairman and other senior
             Director usually begins with      issues of the team and meeting    officers to get a sense of the work
             inspection of the operational     regularly with commercial and     which has to be taken up on
             area along with his team          finance to monitor the dues       priority. Other important starting
             consisting of departments         position of parties providing     points can be the MoU between
             maintaining it viz. ATSEP,        services at the airport.          the Airports Authority of India
             EE. EC, OPS & ATM. For any          But, having experienced         and the Ministry of Civil Aviation
             Airport Director, who is also     the vibrancy of operations for    and the Corporate plan of AAI.
             the accountable manager           eight years as APD at Bagdogra    It dawned upon me during my
             to the regulator Directorate      and later on at Raipur, I felt    tenure that AAI wanted me
             General of Civil Aviation (DGCA)   that the most critical part      to move up from being data
             and Bureau of Civil Aviation      of APDs work is to maintain       collectors to analysing future
             Security (BCAS), the focus is     and enhance the Customer          requirements and projecting
             on compliance to all laid down    Satisfaction Index (CSI) or the   to senior management for
             rules and regulations. In a day,   Airport Service Quality (ASQ)    allocation of funds which are
             me and my team were required      index by drilling down to the     in short supply and have to be
             to do diverse set of works from   basics of 31 parameters and       channelized judiciously. After
             attending VIP movement to         trying to improve upon each       completing my APD tenure, I
             addressing security challenges,   and every point on a daily basis.   return to my cadre a happy man
             tendering for food and            At every place, the APD has to    ready for more challenges! ■
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