Page 17 - Commercial Group Member Guidebook

Educate Yourself

WWW.CONNECTICARE.COM MAKES IT SIMPLE FOR MEMBERS TO MANAGE THEIR HEALTH
PLAN BENEFITS AND ADOPT A HEALTHIER LIFESTYLE.

Understand your coverage
At ConnectiCare, we help our members get the most out of their health plan by providing easy access to
coverage information. Simply log onto www.connecticare.com/members and click on My Plan then
My Benefit Information to see all the coverage you are eligible for. Contact us at 1-800-251-7722 for more
information, or via e-mail at info@connecticare.com. Once you‘re a member, you can e-mail us through our
secure messaging online.

Benefit plan information*
At www.connecticare.com/members, you can access plan benefits information, including:
• Medical and pharmacy claims history;
• Online Benefit Summary;**

• Health Care Financial Summary;
• Secure messaging from case managers and Member Services representatives; and
• Many more tools and resources!
*Your privacy and the security of information are our top priority. First, be sure to read our privacy policy on our website to understand the steps we take to
keep your information private. Second, we have stored information about you, including your name, address, your doctor and benefit coverage information in
a secure database. To gain access to many features of the member site, and to work with your information, you will need to register and log onto the site with
a user name and password that you will create. However, if you do not want to register to use these services, and would prefer us to delete your information
from our secure database, please notify us in writing at the following address:

Attn: Webmaster, ConnectiCare, Inc., 175 Scott Swamp Road, Farmington, CT 06032

ConnectiCare does not accept responsibility for the content and accuracy of these websites. Information is presented without any warranty as to its
reliability, accuracy, timeliness, usefulness or completeness. Any messages, advice, opinions or other information contained in the website should not be
construed as professional advice or instruction. Always contact your doctor for medical advice and treatment. The opinions and information expressed are
not necessarily those of ConnectiCare. This information is not intended to imply that services or treatments described in the information are covered benefits
under your plan. Please refer to your ConnectiCare Membership Agreement/Certificate of Coverage, Benefit Summary, or other plan documents for specific
information on your benefits coverage.

** The Benefit Summary, which is legally part of the Membership Agreement/Certificate of Coverage, is a stand-alone document that “summarizes” the
benefits in the Membership Agreement/Certificate of Coverage and lists the copayments, deductibles and coinsurance levels that a member is required
to pay for covered health services, as well as benefit maximums. For more information, refer to your ConnectiCare Membership Agreement/Certificate
of Coverage or contact your benefits manager. The Membership Agreement/Certificate of Coverage will prevail for all benefits, conditions, limitations
and exclusions.

Please note: In some cases, the Prescription Drug Benefit Summary may not be available online. Please contact your benefit manager for more information,
or Member Services at (860) 674-5757, or 1-800-251-7722, or via e-mail at info@connecticare.com. Once you’re a member you can e-mail us through our
secure messaging online.

All information on our website is available in hard copy by contacting Member Services.

Find out about doctors and hospitals

Visit www.connecticare.com/members, go to the Overview of Plans, click on Resources & Tools
and follow the links for these resources:
• Physician/Hospital Quality
Compare Connecticut physicians and hospitals and review performance ratings.
• Hospital Safety Comparisons
Through Leapfrog, find hospitals that have disclosed information about safety practices.
• Physician Profiles
Learn more about providers from the Connecticut Department of Public Health.

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