Page 18 - Commercial Group Member Guidebook

Care Management Programs

TOUCHPOINTS GIVES YOU ACCESS TO THE TOOLS YOU NEED TO FEEL YOUR BEST.

Care Management Programs
From Chronic Condition Care Management for members with asthma, chronic obstructive pulmonary disease
(COPD), diabetes or heart conditions to Complex Care Management for members faced with multiple health
conditions to dedicated hospital recovery programs, ConnectiCare gives you the tools and resources to help
you manage your condition and feel healthy. To learn more, you can speak with one of our Care Management
Program Representatives by calling toll free at 1-800-390-3522.

Chronic Condition Care Management
When you participate in our Chronic Condition Care Management program, a Registered Nurse Care Manager
provides you with support through telephone contact or educational mailings on topics related to a specific
condition such as asthma, diabetes, heart disease or chronic obstructive pulmonary disease (COPD).

The Nurse Care Manager assists you with learning more about your condition and how to prevent it from
worsening, ways to identify certain triggers, knowing what to discuss with your doctor, understanding more
about your medications and how to go about making lifestyle changes that can lead to improving your health.

Complex Care Management
If you are dealing with multiple health conditions or a serious health problem, we know you will need special
attention. The Complex Care Management program is designed to focus on chronic conditions and their
management challenges. You will be assigned to a Registered Nurse Care Manager who will provide you with
guidance, support and education on how to better manage your conditions. Your Nurse Care Manager can also
assist with community resources, collaboration with your physician, supporting lifestyle changes, and ensuring
you have any equipment or supplies that you may need.

QuitCare-Smoking Cessation Program

Designed to provide education, support and coverage for over-the-counter nicotine replacement
therapy and prescription medications to help members quit smoking.

Behavioral Health Programs

At ConnectiCare, we realize that dealing with a chronic condition or illness can be difficult.
That is why we provide important behavioral health screenings and programs, including:
• Depression Screening for Members • Depression Medication Programs
with Chronic Conditions
• Postpartum Depression Screening

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