Page 85 - @Annual Report_PLN Batam__2019_Lowress_Neat

1 PERSPEKTIF PELANGGAN : Performance Highlights Ikhtisar Kinerja
Customer Perpsective:

• Peningkatan Kepuasan Pelanggan
• Peningkatan Kualitas Pelayanan
• Increased Customer Satisfaction Report to Shareholder and Stakeholder
• Improved Service Quality Laporan Kepada Pemegang Saham & Pemangku Kepentingan

2 PERSPEKTIF PRODUK DAN PROSES :
Product And Process Perspective :

• Pemenuhan Efisiensi Operasi
• Penambahan kapasitas sarana ketenagalistrikan
yang optimal dan efisien

• Fulfill Operational Efficiency
• Increasing electricity optimal and efficient Company Profile Profil Perusahaan
facilities capacity

3 PERSPEKTIF TENAGA KERJA :
Labor Perspective : Business Support Review Tinjauan Pendukung Bisnis

• Peningkatan Efektifitas SDM
dan Organisasi
• Increasing HR and Organizations
Effectiveness

4 PERSPEKTIF KEUANGAN Management Discussion & Analysis Analisa & Pembahasan Manajemen
DAN PASAR :
Financial And Market
Perspective :

• Peningkatan Kesehatan Keuangan dan
KemampuanPendanaan Investasi.
• Peningkatan Pendapatan Good Corporate Governance Tata Kelola Perusahaan
• Optimalisasi Biaya Pokok Penyediaan on grid.
• Pengoptimalan Harga Jual Rata-Rata.

• Improved Financial Health and Ability
Investment Funding.
• Increased revenue
• Providing On-grid costs Optimization.
• Average Selling Price Optimization. Risk Management Manajemen Risiko

5 PERSPEKTIF KEPEMIMPINAN
Leadership Perspective:

• Peningkatan Tata Kelola Perusahaan dan
Perbaikan Kinerja Proses & Hasil
• Improved Corporate Governance and Improved Corporate Social Responsibility Tanggung Jawab Sosial Perusahaan
Process Performance & Results

PT Pelayanan Listrik Nasional Batam 84 Laporan Tahunan | 2019 | Annual Report