Page 8 - 2017 Mosaic Annual Report

CHAIRMAN’S REPORT
Mosaic’s 25th anniversary occurs in August 2017
and marks a significant milestone of an organisation
that commenced in 1992 as GACLA (Gosnells &
Armadale Community Living Association) by a group
of dedicated community members interested in
developing improved living options for their family
members.
It was in 2005 that Mosaic changed its name to
Mosaic Community Care Inc. The anniversary will
be celebrated with an event in Government House
Ballroom hosted by our Patron, the Governor of
Western Australia Her Excellency the Honourable
Kerry Sanderson AC, with clients, families, carers,
staff and key supporters and stakeholders.
Mosaic has grown and matured significantly since
its inception and has seen changes in location,
management and staff, branding, systems and
processes over the 25 years.
What has not changed over that time is our
commitment and continued focus on enriching the
quality of life of people with disability.
2016-2017 has been another challenging year
for the sector. Disappointingly, expectations of
a clear direction in the pricing and structure of
the Western Australian and Federal Government
relationship within NDIS has not eventuated
and the sector is operating in an environment of
uncertainty that has significant impacts from both
operational and governance aspects.
There is still considerable clarification to
come on the structure, operations and pricing
arrangements for the NDIS that brings with it
operational and financial certainty.
Despite this, our focus of maintaining high
levels of client service, continuous improvement
and identifying opportunities for operational
06
efficiencies and sustainable growth has remained
strong.
Over the past year we have held a number
of beneficial joint Board and executive team
workshops and educational sessions which have
provided a basis for constructive sharing of ideas
and assisting future planning. It is intended to
maintain this momentum.
Our Executive and Management Team led by CEO,
Frank Kellett, has been strengthened over the
year to provide a more effective client focused
approach and an enhancement of our quality
systems and marketing strategy.
In a time of increased competition and much
uncertainty across the sector we have refocused
our branding and marketing activities to ensure
Mosaic is well placed for the future.
A key focus of the Board has been around the
future for Mosaic in a challenging and dynamic
environment. As part of this we are looking at
opportunities for sustainable growth that could
come from a combination of organic growth and
possible mergers.
The key driver in any growth activity that we may
consider is ensuring that the quality of service to
our existing and future clients is maintained and
where possible, improved.
2017-2018 should see further development of
opportunities in this area. Board members have
continued to enhance their sector knowledge and
governance skills through attendance at relevant
industry sector educational events.
I would like to express my appreciation for the
enthusiastic commitment and constructive
contribution each member of the Board has
provided to Mosaic through their involvement