Page 30 - CUSTOMER IS ALWAYS RIGHT WHOLE DOCUMENT

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Time Management & Customer Service

WHAT IS TIME MANAGEMENT?

 This may be referred to simply as the management of activities,

tasks or jobs during a given period of time to achieve maximum

benefits.

 Time management therefore plays a critical role in the discharge

of duties to our customers. One needs to plan ahead at all times.

CHARACTERISTICS OF TIME

 It is limited, finite and scarce

 It has to be managed as it cannot be stored of saved i.e.. It is

Irreplaceable

 Its passage is constant due to competing demands

 Time is MONEY

 It can be wasted

SYMPTOMS OF POOR TIME MANAGEMENT

 Arriving at meetings and other appointments-ALWAYS LATE

 Starting numerous projects without COMPLETING MANY OF THEM

 Letting your MIND WANDER & Interfere with efforts to

concentrate