Page 52 - KRA Annual Report 2020

KRA ANNUAL REPORT Company
2020 Improvement
Activities

1.3 ONLINE JOINT INVESTIGATION

To support government programs to reduce the
potential for the spread of Covid-19 virus in company’s
environment, KRA do restriction of the number of
external manpower who will come to KRA. One of them
is by limiting the number of customers and distributor
who will join the investigation for their overhauled
component.
KRA perform joint investigation activities with customers
& distributor (UT) by using video conferences (MS
Team application). The joint investigation activities
includes :
Joint disassembly to check & investigate the root cause Joint Inspection & Joint Disassmebly
of the problem on components which is experiencing
problems within the warranty period.
Joint inspection to re-check & ensure the actual
damage parts condition for some surcharge parts.

2. EXTERNAL IMPROVEMENT ACTIVITY

2.1 TASK FORCE TEAM (TFT) UPDATE

In order to support company product to the customers on
the job site, the company has developed a Task Force
Team (TFT). The team covered some areas and job site
as a form of After Sales Service from the Company.

The activities from this project are:
1. Collect & summarize data of premature life
component.
2. Collect data of performance unit. TFT on KPP Loreh [Power Module D375A-6R –
3. Review summary condition of returned component. Abnomal steering due to abnormal pitch angle sensor
condtion] by web conference
4. Observe operating unit.
5. Collect and analyze abnormalities of operating unit.
6. Give suggestion to Customer & Site (Operator
Checklist, Condition Monitoring, etc).
7. Collaborate with UT & Customer to solve the problem
as quality issue.
8. Monitor progress of all activities & provide some
recommendations.
TFT plan on 2020
In 2020, KRA have plan to do 7 times of TFT activity with UT and customers. However, some plans were
postponed due to Covid-19 pandemic policies. But, 2x TFT could still be done by web conference, such
as:
a. Kalimantan Prima Persada (KPP) - Loreh [Power Module D375A-6R – Abnormal steering on unit
DZ3016 (4 times) due to abnormal pitch angle sensor condition]
b. Dharma Henwa – Bengalon (Transmission Assy GD825A-2 – Transmission slippage due to abnormal
inching operation)

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