Page 65 - Anual report STi 2022_eng

3. Take into account the safety and impact on neighboring communities.

4. Provide communication process and providing complete information about the project.
Procurement of 1. Contact and coordinate with the project owner (private or government agencies)
customers/partners to listen to details of works or examine the details of works, and specification to

and alliances consider the readiness for a job offer, or participate in a tender
2. Select company personnel and specialists under the project/requirements.

3. Submit a proposal to the project owner or submit a bid according to the tender procedure.
4. Propose detailed project plan and service fee to the project owner, negotiate price and
conditions for employment with the project owner.

5. Sign an employment contract with the project owner
6. Select qualified partners and alliances transparently

7. Follow employment contract while performing service
Performance and 1. Inspect and deliver the services to the customers on time, and give advice and/or
Delivery suggestions related to the services rendered.

2. Deliver standard services, add applications to inspect work, and solve problems promptly.
3. Assure quality to confide the customers for services provided by the Company that meet
their needs in terms of service quality.

4. Monitor progress and shortcoming to jointly solve problems for customers, and prepare
customer profiles to ensure that inspection and problem-solving are carried out accurately
and exactly.

In addition, the Company has placed importance 3.2.2 Stakeholder analysis in the value chain

on supporting activity operations such as recruitment, The Company analyzes key stakeholders who have been
development, and retention of personnel, information affected by the business operations of the Group and provides

technology system management, risk management, internal channels to listen to needs, opinions, expectations, and
control system, data security management through related suggestions to reduce the impacts of business operations
work systems such as accounting and finance systems, and to develop the business of the Group to achieve

purchase and procurement system. This is an important sustainability. The Company considers the priorities of
supporting part of the core workflow in driving the service stakeholders as well as material topics through data analysis
business of the Group to achieve its objectives and goals with conducted by the Group's departments, divided as follows:

the investment and development of work systems to enhance
the work processes of all departments to be more flexible,
accurate, and fast.

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