Page 67 - Anual report STi 2022_eng

Stakeholders Communication Expectations of Fulfilling expectations
Channels/Means stakeholders of stakeholders

Customers • Customer Satisfaction Survey • Effective, accurate, and fast • Perform professionally under
• Communication channels service quality international standards and the
and listening to opinions, • Reasonable and fair price experienced personnel
and complaints via website, • Troubleshooting work processes • Services rendered for the highest
Line, Facebook, telephone, carefully and quickly customer satisfaction primarily,
and staff • Safety in construction at project based on the integrity and honesty
• Customer relations activities sites that the customers are confident and
• Customer meeting or visiting • Transparent work process entrusted in the Company's operations

customers • On-time delivery of works • Optimize work processes for maximum
• Compliance with laws and efficiency, developing innovations to
professional ethics enhance work processes and on-time
• Continuous service after the delivery upon the customer need.
completion date • Comply with the terms and conditions
of the agreements strictly and fairly
• Operate business under the

anti-corruption policy

Partners/ • Meeting and talking/ • The clear, fair, transparent, and • Provide a transparent and verifiable
alliances brainstorming to increase verifiable procurement process purchase and procurement system
performance efficiency • Non-discrimination in free trade • Provide clear and fair employment
• Relationship-building • Compliance with the agreement terms, strictly comply with contracts
activities with key partners • Building business growth and/or conditions that have been
• Listen to opinions and together agreed upon with the partners
complaints through various • Follow business ethics, and treat

communication channels all partners equally
both directly and indirectly, • Emphasize building and maintain
such as via supervisory ing goodwill relationships with
employee, letter, or website partners sustainably
www.sti.co.th “Receiving • Operate business under the
Complaints” channel to anti-corruption policy
improve and develop the
services

Financial • Meeting and connection • Financial stability, debt level, and • Pay off debts on time
institution through executives and debt settlement • Risk management and ethics in
finance department • Transparent and verifiable business
• Communication via phone management
calls, emails, meetings,
letters, etc.

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