Page 16 - At a Glance UP Strategic Plan draft Final

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Mission Impact

Outreach, Housing Permanency and Supportive Services

Desired Outcomes

Fewer New Yorkers experiencing or at risk of experiencing homelessness.

Data driven decisions and performance improvement.

Therapeutic environment in all programs.

Harm reduction as a guiding principle and a standard across program portfolio.

Rapport, collaboration and partnering between consumers and staff.

Assist all who need access to primary and behavioral care.

Recognized as a leader of industry standards.

Clear and consistently applied standards and policies.

Percentage (%) of positive exits from all programs.
Examples of Potential Measures

Percentage (%) of utilization of existing housing.

Percentage (%) of retention in permanent housing.

First point of contact for xx homeless New Yorkers.

Expand Safe Havens by xx; expand Drop- ins by xx; increase permanent supportive housing
("a home of their own") by at least 160 units per year.
Percentage (%) of goal attainment by consumers.

Speed of responsiveness to and resolution of consumer/tenant concerns.

Number and demographics of individuals served.

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