Page 14 - 2024-2029 UP Strategic Plan draft

Goal #1: Housing/Services for Self-Sufficiency and Permanency

Expand housing options and supportive services to make Urban Pathways’
resources available and accessible to those who need them most.

Goal #2: Evidence & Theory-Based Practices
Incorporate evidence and theory-based approaches (e.g., motivational

interviewing, recovery-oriented services, harm reduction) as the foundation for
all programs to achieve individual goals and long-term success.

Goal #3: Consumer/Tenant-led Advocacy
Incorporate evidence and theory-based approaches (e.g., motivational
interviewing, recovery-oriented services, harm reduction) as the foundation for

all programs to achieve individual goals and long-term success.

Goal #4: Quality Improvement
Promote practices to disrupt discrimination, biases and stigmas toward adults

experiencing homelessness as well as adults at risk for homelessness and
encourage respect.

Goal #5: Promote Practices to Disrupt Discrimination
Ensure quality housing and supportive services to meet the criteria (e.g., national

accreditation) for a high-performing social services organization and staff.

Examples of Desired Outcomes

❖ Fewer New Yorkers experiencing or □ Percentage (%) of positive exits from all
at risk of experiencing homelessness. programs.
❖ Data driven decisions and □ Percentage (%) of utilization of existing
performance improvement. housing.
❖ Therapeutic environment in all □ Percentage (%) of retention in
programs. permanent housing.
❖ Harm reduction as a guiding □ First point of contact for xx homeless
principle and a standard across New Yorkers.
program portfolio. □ Expand Safe Havens by xx; expand Drop-
❖ Rapport, collaboration and ins by xx; increase permanent supportive
partnering between consumers and housing ("a home of their own") by at
staff. least 160 units per year.
❖ Assist all who need access to primary □ Percentage (%) of goal attainment by
and behavioral care. consumers.
❖ Recognized as a leader of industry □ Speed of responsiveness to and resolution
standards. of consumer/tenant concerns
❖ Clear and consistently applied □ Number and demographics of individuals
standards and policies. served.

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