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QUARTER CONTENT STANDARDS PERFORMANCE STANDARDS MOST ESSENTIAL LEARNING COMPETENCIES DURATION
and updating industry - develop and update local knowledge using informal and/or W2-3
knowledge formal research
- promote products and services to customers W3-4
The learners demonstrate The learners independently - follow workplace procedures for health, safety and security W4
an understanding of perform workplace health practices.
concepts and underlying and safety practices - perform child protection duties relevant to the tourism W5
principles in performing industry.
workplace and safety - deal with emergency situations accordingly in line with W6-7
practices enterprise procedures
- observe safe personal standards in line with enterprise W7-8
requirements
Q2 The learners demonstrate The learners independently - implement workplace hygiene procedures in line with W1
and understanding of observe workplace hygiene enterprise and legal requirements
concepts and underlying procedures. - minimize and remove risks within scope of individual W1-2
principles in observing responsibility of enterprise and legal requirements
workplace hygiene
procedures.
The learners demonstrate The learners independently - plan and prepare for task to be undertaken W2-3
and understanding of perform computer
concepts and underlying operations based on a given - input accurate information data into the computer using W3
principles in performing tasks appropriate program/application in accordance with company
procedures
computer operations
- access information using appropriate program/application W4
computer according to company procedures
Q2 The learners demonstrate The learners independently - greet customer observing appropriate verbal and non-verbal W4-5
and understanding of provide effective customer communications to the given situation
concepts and underlying service - use appropriate interpersonal skills to ensure that customer W5-6
principles in providing service is accurately provided
effective customer service - deliver prompt service to customer in line with enterprise W6-7
procedure
- handle queries through use of common business tools and W7-8

technology in line with enterprise procedures