Page 22 - 2026 ITS Catalogue

SERVICE INDUSTRIES

RETAIL, CUSTOMER SERVICE, HOSPITALITY

ITS CUSTOMER CARE CHAMPIONS

Level - 2 Credits - 5 Duration - 8 weeks
Help your learners stand out for exceptional service.

This course equips participants with the safe work habits and customer-interaction skills needed
in retail and service environments. Learners gain the confidence to communicate effectively,
handle enquiries, and build positive customer relationships — creating great first impressions
every time.
CORRESPONDENCE ONLINE
$95 PP
- Theory: Yes
- Practical: (workplace)

NZQA units Included:
11971 | 3 credits Use safe work practices in a retail environment under supervision
28145 | 2 credits Interact with customers in a service delivery context

UNDERSTAND CUSTOMER SERVICE
Level - 2 Credits - 10 Duration - 8 weeks

Lay the groundwork for success in the service industries.

Ideal for new entrants to retail, hospitality, or tourism, this course blends theory and practice
to develop essential customer-service skills. Learners explore workplace safety, legislation,
and communication techniques that ensure every customer experience is professional and
memorable.
CORRESPONDENCE ONLINE
$159 PP
- Theory: Yes
- Practical: Yes (workplace or simulated)
NZQA units Included:

Demonstrate knowledge of maintaining a safe and secure environment for people in the hospitality
14466 | 2 credits
industry
14469 | 2 credits Provide customers with information about an establishment in the hospitality industry
28145 | 2 credits Interact with customers in a service delivery context
11968 | 4 credits Demonstrate and apply knowledge of legislation applicable to sale of goods and services

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All Face to Face & LIVE Online courses in this Catalogue are for groups.