Page 26 - 2026 ITS Catalogue

SERVICE INDUSTRIES

RETAIL, CUSTOMER SERVICE, HOSPITALITY

HOSPITALITY SKILLS ESSENTIALS - LEVEL 2

Level - 2 Credits - 9 Duration - 8 weeks

The perfect introduction to the world of hospitality.

Participants learn about workplace safety, product knowledge, and the importance of maintaining
a secure, hazard-free environment. This course prepares learners for both front- and back-of-
house roles and helps them understand compliance expectations under the Food Act 2014.
CORRESPONDENCE ONLINE - Theory: Yes
$125 PP
- Practical: No

NZQA units Included:
20666 | 2 credits Demonstrate basic knowledge of contamination hazards and control methods used in a food business
Demonstrate knowledge of maintaining a safe and secure environment for people in the Hospitality
14466 | 2 credits
industry
28301 | 5 credits Demonstrate knowledge of products and product information in a retail environment

FOOD SAFE, SERVICE SMART

Level - 2 Credits - 14 Duration - 8 weeks

Build a foundation of safety and service excellence.

Learners gain practical knowledge of food safety, customer service, and the correct delivery of
food and beverages. They practise communication and teamwork while developing the habits
that underpin professional hospitality service.
CORRESPONDENCE ONLINE - Theory: Yes
$159 PP
- Practical: Yes (workplace or simulated)

NZQA units Included:
167 | 4 credits Practice food safety methods in a food business under supervision
14425 | 5 credits Prepare and serve hot and cold non-alcoholic drinks for a commercial hospitality establishment

14434 | 3 credits Prepare and clear areas for table service for a commercial hospitality establishment
57 | 2 credits Provide customer service

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All Face to Face & LIVE Online courses in this Catalogue are for groups.