Page 29 - 2026 ITS Catalogue

SERVICE INDUSTRIES

RETAIL, CUSTOMER SERVICE, HOSPITALITY

SUCCESS IN CAFE SERVICE

Level - 3 Credits - 10 Duration - 2 days*
*FACE TO FACE
$314 PP Deliver service that shines.

This course prepares learners for the pace and expectations of café work. They practise engaging
with customers, identifying sales opportunities, and creating welcoming, efficient service
experiences that encourage repeat business. An excellent choice for schools or providers seeking
strong café-service outcomes.
CORRESPONDENCE ONLINE
$159 PP
- Theory: Yes SERVICE INDUSTRIES
- Practical: Yes (workplace or simulated)

NZQA units Included:
14441 | 5 credits Provide café service in a hospitality establishment
21853 | 5 credits Provide hospitality sales and service opportunities to customers

GREAT COFFEE AND SAFE FOOD - LEVEL 3
Level - 3 Credits - 9 Duration - 2 days
FACE TO FACE
$342 PP Raise the bar for coffee excellence.

Learners advance their espresso skills and deepen their understanding of food safety and
contamination control. The course blends hands-on barista practice with essential knowledge of
workplace hygiene, producing capable, safety-conscious hospitality staff.

NB: PRE-REQUISITE:
Students MUST have successfully completed u17285 within one year previously with ITS.
Options are available - Talk to us!

NZQA units Included:
17288 | 5 credits Prepare and present espresso beverages for service
Demonstrate knowledge of food contamination hazards and control methods used in a food
168 | 4 credits
establishment

SERVICE INDUSTRIES 29
All Face to Face group bookings are subject
to an agreed minimum & maximum number of learners.