Page 32 - 2026 ITS Catalogue

SERVICE INDUSTRIES

RETAIL, CUSTOMER SERVICE, HOSPITALITY

BARTENDERS KICKSTARTER
Level - 3 Credits - 10 Duration - 2 days
FACE TO FACE
$342 PP Give aspiring bartenders the head start they need.

Through roleplay and practical activities in Seaside Sally’s, learners develop product knowledge,
host responsibility, and customer-engagement skills. The course introduces responsible alcohol
service and prepares participants to work safely and professionally in licensed environments.

NZQA units Included:
21853 | 5 credits Provide hospitality sales and service opportunities to customers
Demonstrate knowledge of maintaining a responsible drinking environment as a server in a
4645 | 2 credits
licensed premise
14420 | 3 credits Describe alcoholic and non-alcoholic beverages

RESPONSIBLE MIXOLOGY

Level - 3 Credits - 5 Duration - 1 day*

Responsible service starts here.

*LIVE ONLINE Learners gain essential knowledge of alcoholic and non-alcoholic beverages, presentation
$185 PP standards, and host responsibility. This concise introduction promotes safety, professionalism,
and community wellbeing — ideal for those beginning their hospitality journey.
CORRESPONDENCE ONLINE
$95 PP - Theory: Yes
- Practical: No

NB: LIVE Online
Delivered as a one-day workshop, with learners completing the remainder of assessments
independently the next day.

NZQA units Included:
Demonstrate knowledge of maintaining a responsible drinking environment as a server in a licensed
4645 | 2 credits
premise
14420 | 3 credits Demonstrate knowledge of alcoholic and non-alcoholic beverages

32
All Face to Face & LIVE Online courses in this Catalogue are for groups.