Page 27 - 2026 ITS Catalogue

SERVICE INDUSTRIES

RETAIL, CUSTOMER SERVICE, HOSPITALITY

GREAT COFFEE AND SAFE FOOD - LEVEL 2

Level - 2 Credits - 10 Duration - 2 days
FACE TO FACE
$342 PP Essential training for future baristas and food handlers.

Learners get hands-on with espresso machines, practising beverage preparation and safe
food-handling techniques. They also explore the journey from bean to cup and learn about
contamination control and hygiene standards required under the Food Act 2014. A highly
practical entry point into the café or hospitality sector.

NZQA units Included: SERVICE INDUSTRIES
Demonstrate knowledge of commercial espresso coffee equipment and prepare espresso beverages
17285 | 4 credits
under supervision
167 | 4 credits Practice food safety methods in a food business under supervision
20666 | 2 credits Demonstrate basic knowledge of contamination hazards and control methods used in a food business

BARISTA 101
Level - 2 & 3 Credits - 7 Duration - 2 days
FACE TO FACE
$342 PP Discover the art and science of coffee.

A practical, two-day introduction to barista work — covering everything from coffee origins and
bean production to espresso preparation and milk texturing. Learners gain hands-on experience
producing quality drinks while building industry knowledge and confidence.

NZQA units Included:
17285 | 4 credits Demonstrate knowledge of commercial espresso coffee equipment and prepare espresso beverages
(level 2) under supervision
17284 | 3 credits Demonstrate knowledge of coffee origin and production
(level 3)

SERVICE INDUSTRIES 27
All Face to Face group bookings are subject
to an agreed minimum & maximum number of learners.