Page 25 - 2026 ITS Catalogue

SERVICE INDUSTRIES

RETAIL, CUSTOMER SERVICE, HOSPITALITY

CAFE COUNTER SERVICE

Level - 2 Credits - 13 Duration - 2 days
FACE TO FACE
$342 PP Give learners a real taste of hospitality.

This lively course introduces the skills required to work confidently in cafés and food-service
settings. Participants practise food safety, counter service, and beverage preparation while
learning how to deliver friendly, efficient service. A perfect introduction to hospitality for schools
and community groups.
NZQA units Included:
14440 | 2 credits Prepare and clear areas for counter food service for a commercial hospitality establishment SERVICE INDUSTRIES
28145 | 2 credits Interact with customers in a service delivery context
14425 | 5 credits Prepare and serve hot and cold non alcoholic drinks for a commercial hospitality environment
167 | 4 credits Practice food safety methods in a food business under supervision

HIGH TEA

Level - 2 Credits - 10 Duration - 2 days
FACE TO FACE
$342 PP Add a touch of class to learning.

Learners discover the art of preparing and serving traditional High Tea with flair. From sandwiches
to table service, they practise hospitality etiquette, customer care, and presentation skills —
building confidence and attention to detail in a fun, social environment.

NZQA units Included:
22428 | 2 credits Prepare and serve tea
14436 | 4 credits Provide table service for a commercial hospitality establishment
13281 | 2 credits Prepare and present basic sandwiches for service
57 | 2 credits Provide customer service

SERVICE INDUSTRIES 25
All Face to Face group bookings are subject
to an agreed minimum & maximum number of learners.