Page 28 - 2026 ITS Catalogue

SERVICE INDUSTRIES

RETAIL, CUSTOMER SERVICE, HOSPITALITY

ADVANCED CUSTOMER SERVICE
Level - 3 Credits - 12 Duration - 2 days*
*FACE TO FACE
$314 PP Turn good service into great service.

Designed for those with some industry experience, this course refines communication, product
knowledge, and behavioural-style awareness. Learners build confidence in handling complex
customer needs and gain the professional polish that employers value.
CORRESPONDENCE ONLINE
$159 PP - Theory: Yes
- Practical: Yes (workplace or simulated)

NZQA units Included:
11818 | 4 credits Demonstrate and apply product or service knowledge in a service delivery workplace
11831 | 6 credits Apply skills and qualities of a salesperson in a retail or distribution environment
376 | 2 credits Employ customer service techniques to accommodate customer behavioural styles in a workplace

RETAIL READY - LEVEL 3
Level - 3 Credits - 12 Duration - 2 days*
*FACE TO FACE
$314 PP Advance your learners’ retail expertise.

This course deepens understanding of workplace communication, teamwork, and customer
service while addressing theft and fraud prevention. Learners leave with practical strategies to
build trust, reduce risk, and deliver great customer experiences in modern retail settings.

CORRESPONDENCE ONLINE
$159 PP - Theory: Yes
- Practical: Yes (workplace or simulated)

NZQA units Included:
24999 | 4 credits Explain practices to detect and reduce staff theft and fraud in a retail or distribution environment
24996 | 3 credits Explain the legal definitions and consequences of theft and fraud in a retail or distribution environment
27928 | 5 credits Interact with other staff, managers and customers to provide service delivery outcomes

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All Face to Face & LIVE Online courses in this Catalogue are for groups.