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Library instruction at ISU provides library orientation and instruction to enable users of
                          the library to effectively utilize its resources and services.  It is accomplished by the librarians in
                          the following ways:
                                 1.  Library orientation every start of the academic year.
                                 2.  Library presentation to groups who wish to schedule visits to the library.
                                 3.  A part of the introduction in English classes is a lesson on the use of the library and
                                     reference  sources  designed  to  give  student’s  basic  understanding  of  library  skills,
                                     resources,  research  methods,  and  bibliographic  form.    Other  courses  may  be
                                     developed as appropriate.
                                 4.  Printed instructional materials, such as guides and handouts to aid users in accessing
                                     library resources and services.
                                 5.  Evaluation  and  continuous  revision  of  the  library  instruction  program  may  be
                                     considered as library resources and services change, and as ISU programs and users
                                     change.

                                 2.  Reference Service
                                         Reference service provided by the library has also innovated due to the COVID-19
                                 pandemic. The ISU Library came up with a library virtual service called “LiVRe” Assistance
                                 program to cater to the information needs of students who have online classes. The virtual
                                 service can be utilized through the Library Facebook page messenger.

                                 a. The goals of the reference service are to:
                                         1.  Assist  students,  staff  and  public  patrons  in  accomplishing  their  goals  and
                                            objectives by providing comprehensive reference service.  Librarians will:
                                            •  answer information requests accurately and promptly.
                                            •  utilize outside resources as appropriate.
                                            •  staff the reference desk with a professional librarian during the major
                                                hours  of  operation,  or  at  other  times  upon  request,  depending  upon
                                                funding.
                                         2.  Maintain  a  high  level  of  communication  between  the  library  and  other
                                            departments. Librarians will:
                                            •  keep faculty and staff informed of current library developments.
                                            •  encourage student’s use of library resources.
                                            •  provide specialized reference services to faculty.
                                         3.  Assist students and staff in becoming competent in their use of the library.
                                            Librarians will:
                                            •  provide class presentations.
                                            •  assist with class library assignments.
                                            •  provide  bibliographic  instruction  on  new  library  technologies  and
                                                reference resources.
                                         4.  Provide and maintain an accurate, relevant, and timely reference collection
                                            that fulfills the needs of the ISU.
                                         5.  Provide a conducive learning environment.
                                         6.  Provide easy access to the reference staff.
                                         7.  Maintain a professional, highly trained reference staff.
                                         8.  Provide the most current library reference technologies.

                                 b.  Policy




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