Page 177 - English for Front Office
P. 177

manner
                        6       The  speaker
                                smiles
                                warmly  and
                                sincerely
                        7       The  speaker
                                uses
                                appropriate
                                eye contact
                        8       The  speaker
                                uses
                                appropriate
                                posture
                        9       The  speaker
                                greets     the
                                guest warmly
                        10      The  speaker
                                gives    good
                                last
                                impression



                          REFLECTIVE TASK


                        Task 10

                        Write  down  your  reflective  account  by  using  the  following
                        template.
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