Page 179 - English for Front Office
P. 179
UNIT 15
HANDLING CHECK OUT
Learning objectives:
After learning Unit 15, students are able to:
1. Analyze English expressions used to Handling Check
Out
2. Use appropriate English expression to Handling
Check Out
3. Use appropriate non-verbal language to Handling
Check Out
PERSONAL EXPERIENCE ELICITATION TASK
Task 1
Look at the picture. Discuss with your friends, what is the staff
doing?
Task 2
Work in groups. Discuss the following questions.
1. What are the key components of a smooth and efficient
check-out process in a hotel or accommodation setting?
