Page 183 - English for Front Office

15. The Express C/O details have to be filled out in the
Housekeeping list.
16. Inform Housekeeping department that guest is Express
C/O and that room should be checked

Student B

Late Check-out Standard Procedure:

For late check out • Late check outs will be
check on the extended subject to availability
availability and inform of rooms and same needs to be
guest accordingly communicated to guests in
advance.
“I apologize Mr./Ms. as the hotel
is full we will not be able to
accommodate your request for late
check out. The hotel check out time is
12:00hrs, at the most we can extend it
till 14:00hrs. beyond that there will be
half day charge till 18:00 hrs and after
that there will be full day charge.
“We also have left luggage facility if
you wish to keep your baggage with
us”
Points to be kept in • Check availability of rooms
mind for late check • Guest request to be fulfilled.
outs Avoid inconvenience to the
guest
• Check room blocking status
and see if there are any rooms,
which have been blocked for
another guest
• As much as possible, try to
accommodate guest request
• If room is available, confirm
extension to the guest
• If room is blocked, check if
you can change the block and