Page 188 - English for Front Office

Staff : See you.

Tips to Handle Check-Out

• The followings are some tips on how to handle check out.

• Greet and offer help to the guest.
• Ask to the guest about the key room.
• Do not forget to ask about guest luggage, if they need
bellboy to pick up their luggage in the room.
• Make sure whether the guest has a bill or not.
• If any, provide the bill and ask how the guest will pay the
bill.
• Confirm the guest whether there are things left in the
room.
• Ask guest about their impressions during their stay at the
hotel.
• Say thank you to the guest.

Language Expression

❖ Useful Expressions

1. Can I help you?
2. May I help you?

3. How may I assist you?

4. What can I do for you?

5. May I know your room number?
6. Can I know your room number?

7. Could you tell me your room number, please?