Page 186 - English for Front Office

(Give info to housekeeping staff)

Staff : (Housekeeping monitor, Delta 1 check out)

HK : Okay, copied.

( talking back to the guest)

Staff : How about your luggage, Ms. Karina?

Guest : Oh… Our luggage is still in our room. Can you
pick up my luggage?

Staff : Certainly, Ms. Karina. Our bellboy will pick
up your luggage in your room and bring it to
the lobby.

Guest : Okay, thank you.

Staff : Well, Ms. Karina. You have bill from room
service and laundry service. Here is your list of
bill and here is your supporting bill. You may
check first.

Guest : Okay, all is correct.

Staff : Alright. Please sign here. (waiting guest finish
her sign) Alright, thank you. How would you
like to settle the payment? by cash or credit
card?

Guest : By cash, here is the money.

Staff : Well, I will take your money and let me check
the money. The total is IDR 580,000. This is
the change.