Page 180 - English for Front Office

2. How can clear communication with guests during the
check-out process enhance their overall experience?

Task 3

Match the terms and their descriptions

Express Check-Out A service that allows guests to settle their
bills and check out without visiting the
front desk, often facilitated through
automated systems or mobile apps.
Folio The guest's bill or invoice, which details
all charges incurred during their stay,
including room rate, taxes, and any
additional services or fees.
Late Check-Out The process of guests returning their room
keys or key cards to the front desk during
check-out.
Early Check-Out A summary document provided to the
guest during check-out, detailing all
charges and payments made, which the
guest may use for reimbursement or
expense reporting.
Key Return The service provided to assist guests with
their luggage when checking out, which
may include storage, transportation, or
assistance to a vehicle.
Settlement of A brief inspection of the guest room to
Accounts: ensure it's in good condition and to verify
that guests haven't left behind any
personal items.
Final Walk- Similar to express check-out, a quick and
Through efficient process that minimizes the time
guests spend at the front desk during
check-out.
Check-Out Verifying and authorizing the payment
Statement method, often done during check-in, to
ensure that the guest has sufficient funds
to cover their expenses.
Baggage Handling: Providing guests with an opportunity to