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110 COMPETENCY-BASED QUESTIONS AND ANSWERS

Action: Knowing that the director could not present the material in its

current condition, I met with the assistant to discuss the required changes.

Result: Together we worked on the project until every detail met the

director’s standards. And since the assistant’s knowledge of PowerPoint was
limited, I enrolled her in a class to update her skills.

Question 79. Tell me about a time when you delegated work to a

group.

Situation: As a certified public accountant for Tax Preparation Corpo-

ration, I prepared taxes, audits, and financial statements for clients in various
industries, including construction, fashion, financial institutions, real estate, and
health care.

Action: To streamline the processes, I assigned employees to teams

so they could manage accounts within the same industry.

Results: The effort increased client relationships, simplified billing, and

slashed tax preparation turnaround.

Question 80. Describe a time when you divided the responsibilities of

a task to members of a group.

Situation: As an account supervisor for a large PR firm, I implemented

a community affairs program in a short amount of time that was intended to
educate the public about a new initiative our client was launching. The project
was funded through a grant, so it all had to be managed well.

Action: I assembled a team of four and had each one handle a specific

aspect of the program. One person handled media; one a mailing—which in-
cluded working with a production team; one person spent time identifying
community organizations; and another person focused on putting together a
list of local elected officials.

Result: Delegating the tasks was the best way to obtain information

about every aspect of the project; I could then report back to my superiors,
and consequently, to our client. The employees took ownership of their re-
sponsibilities, forged their own relationships, and helped the successful
launch of the campaign.

Question 81. Tell me about a time when you delegated a project to a

junior staff member because you realized you had too much on your plate.

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