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COMPETENCY #2—MANAGERIAL/LEADERSHIP SKILLS 121

Question 102. Tell me about a time when you consulted with a client

to ensure that a project went smoothly.

Situation: As the lead project manager for Financial Enterprises, I im-

plemented a software program to identify underperforming funds and to
broaden diversification for Fortune 500 companies.

Action: I triaged client problems that occurred in the implementation

process, including analyzing, determining specifications, and applying reso-
lutions for every glitch.

Result: Owing to my customer service and technical proficiencies, I

was awarded greater responsibilities during my tenure with the company, and
I received numerous bonuses.

Question 103. Describe a time when you worked as part of an inte-

grated team to come up with a plan of action.

Situation: As the educator for oncology nurses, I served on an in-

tegrated Regulatory Compliance Committee, which included doctors and
specialists.

Action: During the meetings, we reviewed the findings of key reports

that characterized the diverse needs of cancer survivors and outlined the
guidelines for care.

Result: To optimize the facility’s services, we developed policies and

procedures for the safe delivery of inpatient and outpatient care, as well as
house-wide guidelines for the safe handling of hazardous drugs.

American Management Association
www.amanet.org