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WHAT ARE COMPETENCY-BASED INTERVIEWS? 19

quality and cost control
regulatory compliance
requests for proposal
requests for quotation
securing written quotations
specifications compliance
subcontractor negotiations
supplier quality
vendor selection
warehousing and distribution

Retail Management

credit operations
customer management
distribution management
employee training and development
incentive structures
in-store promotions
inventory control
key performance indicators
loss prevention
merchandising
multisite operations
performance management shrinkage
stock management
store operations management
succession planning
talent selection

Sales

account and customer retention
account management
B2B and B2C consultative sales
brand positioning and management
business development
client needs assessment
competitive market positioning

American Management Association
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