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40 THE FUNDAMENTALS

Figure 3-2

REBECCA SCHWARTZ

465 Park Place
Marietta, GA 30066

(770) 555-9522
schwartz@email.com

Summary of Qualifications

Expertise in developing and implementing strategic plans to meet immediate and long-term goals. Strong trainer,
mentor, and leader of cross-functional teams, including technical, service, and administrative personnel. Continually
seeks new ways to enhance product offerings, enhance the user’s online experience, and achieve the highest possible
profit margins. Skilled in forecasting new business opportunities and analyzing complex business situations.

Knowledge & Skill Areas: • E-Commerce Strategy Planning
• New Sales Channel Integration
• Start-Up Business Expansion • Mergers & Acquisitions Management
• Employee/Team Leadership
• Product Branding/Positioning

Figure 3-3

Tracey Bitler

37 Coal Mine Drive Wauwatosa, WI 53226
traceybitler@email.com (414) 555-8209

Systems / Network Technician

New & Emerging Technologies—Testing & Troubleshooting—Network Upgrades
User Training & Support Tools—Disaster Recovery Planning—Problem Identification

Offering Advanced Skills and Record of Consistent, High-Quality Performance in
Systems/Network Installation, Configuration, Upgrade, and Migration

ACTIVITIES:
Quality-focused IT professional with 10+ years of experience as systems technician and software/hardware
support specialist. Proven ability to create and deliver solutions that meet corporate objectives tied to business
and technology performance. Comfortable operating in a wide range of platforms and environments. Effective
communicator, able to explain complex processes in easy-to-understand terms for end users. Skilled in proactive
identification and resolution of critical systems/network issues.

TECHNOLOGY SUMMARY:

SOFTWARE: Windows 3x/9x/NT/2000/XP, Microsoft Office 97/2000/XP Pro, GHOST,
Remotely Anywhere, WinFax Pro, Laplink Pro, Norton Anti Virus, McAfee Anti
Virus, Drive Copy, Remote Desktop, PCAnywhere, VNC, NetMeeting, Clarify,
Remedy, CRT (telnet client)

HARDWARE: IBM-compatible PCs, workstations, Ethernet & Token Ring Protocols, Mother
Boards, Video & Sound Cards, Monitors, CD-ROM Drives, Memory Chips,
IDE/EIDE/SCSI Hard Drives & other devices, SCSI Controller Cards, Tape
Backup Drives, Optical Drives, Optical Scanners, Printers, Firewalls, Wireless
Controllers, Wireless Access Points, Mobile Handhelds, BarcodeScanners

American Management Association
www.amanet.org