Page 67 - 201KNO~1

42 THE FUNDAMENTALS

Figure 3-5

PROFESSIONAL EXPERIENCE

UNIVERSITY HOSPITAL – Philadelphia, PA (2006–Present)
Management Engineer

Conducted operational analyses for Clinical Labs, Health Policy & Clinical Outcomes, Nursing, Outpatient
Testing, Radiology, SFD, and other areas to achieve departmental objectives. Led quality improvement teams
in several areas, including Women & Children’s Programs and SFD; recommended improvements to Infection
Control procedures. Worked closely with hospital team members to achieve JCAHO goals.

Key Contributions and Achievements:

Team Leadership • Led interdisciplinary team in implementing changes in rounding times, lab
testing, and ancillary services within the Women & Children’s division,
Cost-Contain bringing patient satisfaction from 88% to 98%.
Measures
Workflow • Decreased unused Operating Room supplies by 38% and eliminated
Prioritization associated SPD overtime costs.

• Captured $70,000 in staffing cost savings by documenting workflow,
identifying significant areas of nonproductive time, and implementing
cross-training/reallocation strategies that enabled 2nd stress test room.

Figure 3-6

AGENCY INC. — Atlanta, GA — 2000–Present

Senior Vice President; Director of Market Intelligence
Vice President; Group Brand Director

In charge of developing and managing brand strategy/positioning and marketing
communications for portfolio of high-tech B2B and B2C clients. Directed and contributed to
series of key wins and client programs that included the following:

A summary of various projects and achievements throughout this tenure includes the following:
Garrison Patient Protection—Conducted research and interviews with physicians, nurses,
hospital administrators, and Garrison executives to determine market’s interest in
patient safety programs. Worked with client to create matrix outlining holistic approach
to patient safety.
- Result: Drove the launch of the Patient Protection Matrix and supporting
messages that are currently used in the company’s major sales presentations.
FaxMerge, Identity Theft Protection—Conducted online qualitative survey to determine
reasons for consumers’ presumed apathy regarding identity theft. Developed messages
that convinced consumers they were not protecting themselves fully from theft.
- Result: Facilitated 39% higher return-on-investment for FaxMerge through new
messages.

American Management Association
www.amanet.org